Coach, Cheerleader Or Referee?

Coach, Cheerleader Or Referee?

Burnout Conflict Resolution Leadership Leadership Effectiveness Stress

Effective leadership requires effective conflict resolution skills. A team in conflict is a team that is not functioning at its best. While a great deal of conflict can be anticipated and artfully avoided, circumventing conflict isn’t always possible or even desirable. Living in the real world, you will inevitably face conflicts in your team

Not all conflicts are created equal. As an effective leader, you need a variety of strategies to address problems as they arise and to play different roles in resolving conflicts. I think successful conflict resolution requires leaders to be coach, cheerleader and referee. See if you agree.

Coach. Coaches ensure that team members reach their full potential as individuals and as a team. Coaching your team through conflict includes establishing a climate of mutual trust and respect and strong communication skills such as civility, open-mindedness and active listening.

Helping identify and craft win/win solutions is another way to coach your team through conflict. When conflict hits a stumbling block, you can suggest alternate strategies that may make the team more successful in resolving the situation. Additionally, you can lead the team in post-conflict analysis and apply the lessons learned to support improved performance and avert similar conflicts in the future.

Cheerleader. Cheerleaders provide support, encouragement and praise from the sidelines, rather than participating directly in the competition. Wise leaders know there are times that interfering in a disagreement only makes matters worse. When the conflict calls for you to be a cheerleader, express your support and your confidence in your team’s ability to steer themselves through the conflict. Praise the progress made along the way to keep your team’s spirits high and focused on the desired outcome.

Referee. Referees ensure good sportsmanship and that players follow the rules of the game. So it is with leaders in conflict situations. When team members are unable to resolve conflict on their own, they may need your intervention as a neutral party. While it might be tempting to take sides, as a leader you need to protect the interests of all parties equally.

Enforcing ground rules and calling “foul” on inappropriate behaviors during the conflict process is critical. Declaring a time out when things get too heated can also be useful. Finally, as a referee, you may need to exert your authority to declare a winner if the team or individuals can’t reach a shared resolution.

While your preferred leadership style in conflict may lean more heavily to one of these roles, effective leadership means that you are capable of being a coach, cheerleader or referee depending on the needs and capabilities of your team. Knowing when to be coach, cheerleader or referee empowers you to lead your team to success and to Increase your impact!

Dr. Sherene McHenry, Relational Leadership expert, is a widely acclaimed speaker, author and coach that demystifies how to lead, motivate and resolve conflict for optimal results. Known for being wise, witty and highly practical, Sherene provides instantly implementable tips and strategies for enhancing leadership effectiveness, increasing engagement and decreasing burnout, frustrations and miscommunications.

Effective Leadership Qualities: Shine Your Light

Effective Leadership Qualities: Shine Your Light

Achievement Burnout Leadership Motivation

Effective leadership qualities are a lot like light. They enable you to see a clear vision of a shared and positive future, illumine the path forward and shed light into dark corners where trouble might be lurking.

Leadership is an important calling, and those who do it best possess a high degree of self-awareness and self-care. Here are five ways to ensure you shine even brighter as an effective leader:

  1. Keep your focus clear– Make sure that the vision and mission of your organization is clear to you, so that you can make it clear for others.
  1. Keep yourself nourished – Having adequate light is a function of having sufficient energy. Making sure that you are nourished – physically, emotionally and spiritually – ensures that you have energy to share with others.
  1. Keep moving forward –Your forward momentum propels others. You cannot shine a light on the path to the future if you are standing still in the present.
  1. Keep asking questions – As an effective leader, you have to be willing to look at things that other people cannot see and to anticipate the perils and pitfalls that escape the attention of others. When you ask questions – even tough questions – you empower others to see a broader picture.
  1. Keep sharing the light – The knowledge and wisdom you possess as a leader is worthless if you do not share it. When you bring others into your circle of light, you ensure that it continues beyond yourself.

Effective leaders carry the light in three ways – in the lantern that lights the way and illumines the path; in the flashlight that brightens dark corners; and in the candle that, tipped to the next in line, keeps the light shining in a continuous and ongoing circle.

May your light burn brightly as you increase your leadership effectiveness!

Dr. Sherene McHenry, Leadership Effectiveness expert, is a widely acclaimed speaker, author and coach that demystifies how to lead, motivate and resolve conflict for optimal results. Known for being witty, wise and highly practical, Sherene provides instantly implementable tips and strategies for developing effective leadership qualities that get results.

Great Leaders are Grateful People

Great Leaders are Grateful People

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Leadership experts (including yours truly) spend lots of time identifying the characteristics that great leaders have in common – vision, courage, charisma, energy, insight. I’ll bet you have your own list you measure yourself against, checking to see where you excel and where you still have work to do. Me, too.

Here’s something new to consider – Great Leaders are Grateful People.

Most leadership checklists don’t include this characteristic – but they should! Here’s why living in gratitude is an essential quality for effective leadership:

  • It makes you happy – Five minutes a day keeping a gratitude journal can increase your overall happiness quotient by more than 10%. That’s the same impact as doubling your income! Happiness attracts others – great leaders know this.
  • It affirms others – People like being appreciated for who they are and what they do. Great leaders make their team feel important and valued, which keeps them connected and committed to the goal.
  • It enhances resilience – Living in gratitude increases your ability to cope and adjust when things get rocky. Great leaders are able to change course without losing direction, keeping their team on an even keel, even when things feel uncertain.
  • It improves decision-making – Gratitude clears away the mental clutter and helps you focus on what’s important. Great leaders keep their eyes on the prize and help their team to do the same.
  • It expands possibilities – Living in gratitude creates a sense of optimism and an expectation of positive outcomes. When leaders believe they will succeed, their team follows suit.

Of course, gratitude is not just an inside attitude. Living in gratitude becomes an outward expression – the way we meet and interact with others in the world. Finding and naming points of gratitude in a relationship, whether business or personal, deepens and affirms the connection.

I am grateful for my connection to you. Whether I have spoken on your stage, trained in your boardroom or taught in your classroom – I am thankful for you. If we met as friends or colleagues, at a conference, in the community or online, I am appreciative our paths have crossed. If you found my blog on the web, I am grateful to be found.

Be a better leader– Live in gratitude and Increase Your Impact!

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Dr. Sherene McHenry, Leadership IQ expert, is a widely acclaimed speaker, author and coach that demystifies how to lead, motivate and resolve conflict for optimal results. Known for being witty, wise and highly practical, Sherene provides instantly implementable tips and strategies that get real world results.